Category Archives: Uncategorized

Will Online Competition Affect the Funeral Business?

What effect, if any, will online competition have on the funeral business?  Will growing online sales of funeral goods and services  change the industry in any way?

I think the funeral business has been slowly changing to reflect online competition, and more importantly, the trend towards immediate cremation rather than a traditional funeral, but I do not anticipate any huge change or disruption in the near future.

Funeral providers are already forced to be transparent in their pricing.  According to the FTC Funeral Rule, a funeral home is required to provide a written price list.  They must accept a casket purchased elsewhere, and are not allowed to apply a markup or service charge to it.  Cremation providers already advertise their prices in various publications, and discounting is common in that area.

Regardless, even if consumers purchase their own caskets, they are usually obliged to go to a licensed funeral provider for other services needed, be it embalming, preparation, transportation and burial of remains, etc.    So profits have been declining while costs are increasing, but I don’t believe the industry will change drastically.  I recommend the best way to save money is for consumers to always price shop before the need arises.

If you have any questions about funerals for either humans or pets, ask the expert!  Email Mike at mikeboyd@askthefuneralexpert.com.

 

Cremation Tip!

How can consumers save money on cremation services?

Try the following:  Go to a local telephone book or search on the Internet in the area where the cremation will take place.  Look up “Cremation (or Memorial) Services” ,  and “Funeral Homes”.  Call several of them.  You should be able to receive price information over the telephone without the need to visit each facility you call.

Have a question about funerals or funeral planning for humans or pets?  Ask the expert!  Email Mike at mikeboyd@askthefuneralexpert.com.

 

 

A Cask with your Casket: Funeral Home Adds Wine with your Service

These days funeral home and cemetery operators must think about other ways to attract clientele.

A Florida funeral home now offers a wine gathering during its funeral services, and another funeral home is offering catering options that allow families to hold receptions on site.

Have questions about funeral planning? Email me at mikeboyd@askthefuneralexpert.com.

Airlines Cancel Bereavement Fares

I discussed airline bereavement fares in my book, “How to Bankroll a Funeral Without Breaking the Bank”, but times have changed, and discounts may no longer be available.

Most airlines have eliminated these discounts, since lower-priced tickets are usually available with online purchase anyway.  You must check with a particular airline to find out their bereavement fare, if it exists at all.

Have questions about funeral planning? Email me at mikeboyd@askthefuneralexpert.com.

Fake Funeral Notice Can Be Deadly – For Your Computer

The FTC has put out a warning that scammers are sending bogus emails that appear to be from a legitimate funeral home, but that actually can install malware on your computer.

Read all about it at FTC.gov:

http://www.consumer.ftc.gov/blog/fake-funeral-notice-can-be-deadly-your-computer

Undercutting the Undertaker

I was recently interviewed for an article in the Deseret News entitled “Undercutting the Undertaker: Reducing the unavoidable expenses of dying”.  I want to thank the reporter, Michael De Groote, for a good article featuring Funeral Director Ron Henderson and myself.

You can read the entire article here:  http://www.deseretnews.com/article/865594665/Undercutting-the-undertaker-Reducing-the-unavoidable-expenses-of-dying.html?pg=all

If you have any questions about funeral and funeral planning for both humans and pets, contact me at mikeboyd@askthefuneralexpert.com.

Live Radio Talk Show

On 12/11/13 I was a guest on Dr. Jeanette Gallagher’s BlogTalk Radio show discussing the need for Funeral Planning education before a death occurs.  We covered many areas including pre-planning, pre-financing, and what consumers should know and understand prior to purchasing funeral and final disposition goods and services.

*****  If you would like to listen to the hour-long program, click here.  *****

 

Dead People Can’t Pay!

I recently read an article about dead drivers being forgiven for traffic infractions including tickets, fines, and fees. The move is an effort to dispose of these type of traffic cases and give the courts more time to deal with living issues. Great idea!

I wonder, how many deceased drivers’ records are still considered active cases by the courts throughout the United States? Have a problem like this one? Try taking a copy of the death certificate for the deceased to the agency sending the bill to the deceased and see what can be done to resolve the issue. If the agency will not eliminate the case then suggest you give the agency the new address of the deceased (for example, the cemetery, mausoleum or cremation niche address) so that bills can be sent there to the attention of the deceased and see what happens.

Have questions?  Email me at mikeboyd@askthefuneralexpert.com.

Mike

Scam Alert!

I recently read an article about the top 10 scams targeting seniors, and funeral planning was one of the ten.

Be aware there are different approaches, including predators reading death notices and then trying to extort money from the family claiming the deceased owed them money. Be careful!  If this ever happens to you get complete contact information from the caller or visitor and notify the police department. And as mentioned in my book, never put the address of the deceased in the death notice.

 Also, unscrupulous funeral homes will try to add unnecessary charges to the funeral bill by taking advantage of the consumer who is not familiar with funeral policy and pricing. Always shop several funeral homes and final disposition places (cemeteries and mausoleum facilities) for pricing information, and acquire price lists where possible. For example, you may be told a casket is required for direct cremation. Generally a less expensive cardboard cremation box is OK for use.

My advice is shop till you drop and become an educated consumer about the subject before a death occurs, commonly called pre-planning of a funeral. If a consumer waits until a death occurs, and sometimes this cannot be avoided, they are at a disadvantage when making funeral and final disposition arrangements. Again, become an educated consumer about the subject before the need arises!

Suggestion: ask questions prior to a death, look at a website where you can acquire information, ask questions and even purchase a book to help you through the funeral arrangement process. If you read my book and have a question not covered in it, simply e-mail me your question and I will answer it at no charge.

Scams are everywhere, don’t get caught in this one!

Have questions?  Email me at mikeboyd@askthefuneralexpert.com.

Mike

Reselling Burial Property

With the economy where it is today, some consumers who have purchased burial plots, mausoleum crypts or even cremation niches are trying to sell them. If you are in this category, I suggest trying to sell the property back to the cemetery if it is in a buy back position. You may be offered less money than you paid for the property, but it is an option. Next, try advertising the property in your local newspaper, let the local funeral directors know about your property, seek out burial plot brokers on the web (always make sure these type companies are legitimate) and even look for web sites that advertise this type of property nationally.

This type of real estate is not the easiest piece of property to sell, so plan on seeking out as many areas as possible to help you sell the property. If you are a buyer, always check for the title of the property, making sure the paperwork is in place, and get it verified prior to paying anyone to purchase their property from them, just like any real estate transaction.

Have questions?  Email me at mikeboyd@askthefuneralexpert.com.

Mike

Airline Death Refunds

Although airlines are not required to issue full refunds for a ticket paid for, then not needed because the person named on the ticket dies prior to the flight, the airline should issue a refund for good customer relations. Offering to issue a credit to the person named on the ticket will not work, as the person has died and cannot use the credit.

If you have experienced this problem and have not been able to receive a refund for the ticket price, please contact me with complete details, and I will contact the airline for you in an effort to get the money paid for the ticket refunded .

 There is no charge for this service.   Just email me at mikeboyd@askthefuneralexpert.com.

Mike

Red Light Traffic Cameras at Intersections

More and more communities are installing traffic cameras at intersections to catch motorists running red lights and making right-on-red turns without coming to a complete stop.  If you are in a funeral procession you may be directed to go through a red light, but no traffic citation should be issued.  A check of the traffic video should be able to verify that you were a part of the funeral procession if you receive a citation.